Outstanding customer service and great productThings Remembered saved me when I procrastinated on getting a personalized gift for someone I know who is retiring. I placed the order on a Monday morning and had the personalized watch in my hand Wednesday afternoon, New Year's eve.The watch is exactly as described. I even made a mistake when ordering and the customer service rep fixed the issue immediately. It is rare these days that you see this level of service, and I will order again from them because of it. Thank you for saving the day!