Not what I expected, but they fixed it
(RESTON, VA) - April 11, 2023
Our first delivery of this item was very poor. You couldn't read the inscription without a very bright light and tilting the item back and forth. When I sent pictures, they immediately offered to remake the item (good on them!), and it was SOOOOO much better. Who knows why - a third party doing the engraving, a new person, whatever...the important part is that they remade the product, made it right, and shipped it overnight so we would have it in time for an event (my great niece's adoption!). With only this one experience, I would definitely give them another chance.