Satisfaction GuaranteeWe want you to be happy...
We at Things Remembered stand by our products, our service and our craftsmanship because we want you to be as proud of your gift as we are. Before ordering, pay special attention that the engraving information is accurate. When you receive your product, if you are anything but delighted, call us at 800-274-7367 or stop in one of our stores and we'll do our best to make you happy.
Our Gift Experience CommitmentIt's great to see their face when they open your gift, but if you can't be there, we'll make sure their experience is perfect. All gifts are delivered with high-quality packaging, gift receipts that show who it's from but not how much you spent and the option of having us wrap your gift so it shows up in beautiful paper with a custom card.
Return PolicyIf you need to make a return...
We know. It happens. We'll try to make it right. Here's what we can do for you.
- We guarantee our craftsmanship completely and that your gift will be engraved as you ordered it. You are verifying that all information is accurate when you finalize your order.
- We guarantee the quality of our products.
Non-Personalized Merchandise With A Valid Receipt
- May receive a complete refund* or exchange for merchandise of equal value within 60 days of the purchase order date.
- After 60 days past the purchase date, may only be exchanged for merchandise of up to or equal value of the order.
- If purchased with a check and returned after two business days, can be exchanged for merchandise of equal value, refunded in cash* or a check can be issued from our corporate office within 10 business days from the date of return.
Non-Personalized Merchandise Without A Valid Receipt
- May be exchanged for merchandise only, up to equal the value of the returned merchandise at the time of return.
* Cash refunds greater than $75 will be issued in the form of a check by our corporate office.
** At this time, merchandise paid for with Bill Me Later® or PayPal® may only be returned or exchanged at our Fulfillment Center. Please call 866.902.4438 to arrange for a free, convenient pickup.